{"id":34,"date":"2009-06-17T14:45:00","date_gmt":"2009-06-17T14:45:00","guid":{"rendered":"http:\/\/stampswops.com\/st1100blog\/?p=34"},"modified":"2009-06-17T14:45:00","modified_gmt":"2009-06-17T14:45:00","slug":"customer-service","status":"publish","type":"post","link":"https:\/\/la-darnoire.com\/st1100blog\/?p=34","title":{"rendered":"Customer Service"},"content":{"rendered":"<p>Well I finally got around to doing something about the two broken stud extractors left behind following my <a href=\"http:\/\/www.st-1100.com\/brakes.html\">open-brake surgery<\/a>).<\/p>\n<p>I didn&#8217;t mention it at the time, but they were Snap-On extractors, which are supposed to have a lifetime guarantee. Anyway, I visited the <a href=\"http:\/\/www.snapon.com\/\">Snap-On website<\/a> and contacted their Customer Services via email. I was advised to return the broken pieces to them and they would see if they could be replaced. So I put the two broken stud extractors into an envelope. I also (in hope) enclosed the broken left-hand-thread drill bit (although their website did point out that this was a consumable item) and posted them. This was on Monday this week.<\/p>\n<p>Today (Wednesday) there was a knock on the door, and a UPS chap stood there with a parcel.<\/p>\n<p>Not only did Snap-On replace the two broken extractors, but the drill bit as well. Now <span style=\"font-weight:bold;\">there&#8217;s<\/span> customer service for you.<\/p>\n<p>So, people, if you&#8217;re going to buy tools, it&#8217;s worth looking at Snap-On.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Well I finally got around to doing something about the two broken stud extractors left behind following my open-brake surgery). I didn&#8217;t mention it at the time, but they were Snap-On extractors, which are supposed to have a lifetime guarantee. Anyway, I visited the Snap-On website and contacted their Customer Services via email. I was [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-34","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/la-darnoire.com\/st1100blog\/index.php?rest_route=\/wp\/v2\/posts\/34","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/la-darnoire.com\/st1100blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/la-darnoire.com\/st1100blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/la-darnoire.com\/st1100blog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/la-darnoire.com\/st1100blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=34"}],"version-history":[{"count":0,"href":"https:\/\/la-darnoire.com\/st1100blog\/index.php?rest_route=\/wp\/v2\/posts\/34\/revisions"}],"wp:attachment":[{"href":"https:\/\/la-darnoire.com\/st1100blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=34"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/la-darnoire.com\/st1100blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=34"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/la-darnoire.com\/st1100blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=34"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}