The other remaining female bunny died, in protest of her treatment by Mr. Bunny. So we’re now left with the original Mrs Bunny, Mr. Bunny, and two month-old kits.
Still no phone or internet. Two days ago LSS contacted the mother of one of her pupils, who happens to be the manager of an Orange shop in Orleans. The mother, that is, not the pupil. She said that she would find out what the problem was. Well, last night LSS received a text message from her. The problem was apparently caused by the flooding which happened at the beginning of the month. Although, if I think about it, our connection went down before the flooding occurred. Anyway, she hopes to get further details tomorrow. In the interim she has offered to connect us to a “Domino” for a month. LSS sent a text back asking what a “Domino” was.
Now if Orange had come straight out with this in the first place:
“Sorry, due to the flooding a lot of our electronic equipment has gone pop. We realise now that it was probably not a good idea to put all the switches and routers in the basement. So we need to replace everything. And, due to budget cuts, we don’t have spare equipment in stock. We’ve ordered new stuff, but the manufacturer is in China so it will be four weeks before it arrives.” – it would at least have been understandable. Not exactly acceptable, but understandable. And I would probably have made a single blog post stating that we were without Internet access and would be back in a month. But what annoys us most is that we’ve been fobbed off with a lot of excuses and false promises of re-connection within 48 hours. This is not good Customer Service. Mind you, we are in France, so we now expect this sort of thing. Doesn’t make it any easier, though.